Strategic Plan

Strategic Priority: INSPIRE CREATIVITY

We INSPIRE CREATIVITY by providing unique programs, services, and collections.

Goal 1: Integrated Discovery

Pair learning opportunities with curated resources - We pair every learning opportunity with curated resources, creating seamless pathways from interest to exploration.

• Initiative 1.1: Develop and implement standards for integrating collections with programs 

• Initiative 1.2: Position library as introductory learning hub with pathways to community expertise

• Initiative 1.3: Curate high-quality digital and physical resources to meet evolving user needs

Goal 2: Space for Making & Learning

Provide accessible tools, technologies, and mentorship - We provide accessible tools, technologies, and mentorship that inspire hands-on creation and skill development.

• Initiative 2.1: Prioritize MetaSpace services during facility renovation and optimize post-renovation capabilities 

• Initiative 2.2: Expand MetaSpace 511 community collaborations and Maker-In-Residence program 

• Initiative 2.3: Align Thingery collection with Library vision while improving accessibility and visibility

Strategic Priority: EMBRACE COMMUNITY

We EMBRACE COMMUNITY by being a welcoming, safe space for all. 

Goal 3: Grow Our Community

Reach people who do not yet know about or use the library - We actively reach people who do not yet know about the library or have not engaged with our services.

• Initiative 3.1: Strengthen school partnerships and align library services with educational needs

• Initiative 3.2: Develop targeted outreach to new residents and developing neighborhoods

• Initiative 3.3: Develop comprehensive services for homebound patrons and assisted living communities

Goal 4: Welcoming Spaces for All

Create physical spaces that welcome and adapt- We create and maintain physical spaces that welcome every community member and adapt to their changing needs.

• Initiative 4.1: Prioritize quality core Library services throughout facility renovation

• Initiative 4.2: Maximize facility renovation to enhance future service delivery

• Initiative 4.3: Develop comprehensive donor stewardship and fundraising capacity

Strategic Priority: CULTIVATE CONNECTIONS

We CULTIVATE CONNECTIONS by making it easy to find materials, services, and community resources.

Goal 5: Designed for Discovery

Design assuming every interaction is someone’s first experience - We design our services, spaces, and communications assuming every interaction might be someone’s first experience with us.

• Initiative 5.1: Embed user-centered service approach in staff training and service design

• Initiative 5.2: Develop comprehensive and user-friendly wayfinding for renovation phases and completed facility

• Initiative 5.3: Develop user-friendly digital interfaces and online engagement tools

Goal 6: Welcoming Spaces for All

Collect data, tell our story, ensure awareness- We collect meaningful data, tell our story effectively, and ensure the community knows what we offer.

• Initiative 6.1: Develop comprehensive data collection and reporting aligned with strategic goals

• Initiative 6.2: Develop qualitative impact measurement through user story collection

• Initiative 6.3: Strengthen community awareness through strategic marketing and communications

Goal 7: Sustain a Thriving Workforce

Recruit, develop, and retain exceptional staff - We recruit, develop, and retain exceptional staff who are empowered to serve the community with excellence.

• Initiative 7.1: Create structured onboarding processes and professional development pathways

• Initiative 6.2: Cultivate future librarians through student partnerships and staff educational support